Angela Jacobs Mweb

FAQ About Angela Jacobs Mweb

• What is Angela Jacobs Mweb's address?

  Angela Jacobs Mweb is located at
  Cape Town Area, Cape Town Area, South Africa

• What is Angela Jacobs Mweb's job title?

  Angela Jacobs Mweb is a
  Job Outputs • Manage and maximise the achievement of sales targets and objectives through the outbound Sales Call Centre • Provide input into the development of the Sales Call Centre strategies, policies and procedures, as well as the implementation thereof • Ensure that leads, sales, conversion and contact rates as well as service level targets are achieved • Managing team of outbound sales agents • Ensure sales agents consistently make sales calls and meeting the daily, weekly and monthly calls and sales quota • Responsible for up-selling MWEB products, and acquiring new subscribers • Coaching your sales staff with regards to sales performance, customer service and telephone etiquette • Maintaining a standard of excellence in line with the core principles of MWEB • Responsible for all performance management and industrial relations matter pertaining to the management of your team • Continuously seek and implement improvements in the sales processes and procedures • Motivation of team • Develop, produce and deliver reports of the outbound performance • Present monthly portfolio performance to relevant stakeholders • Perform adhoc duties and requirements when required Skills and Competencies • Strong people management and relationship building skills • Performance management skills and able to maximize sales results • Ability to drive the achievement of targets • Self managed and proactive • An eloquent communicator, both written and verbal • An independent thinker- able to develop new solutions and overcome new challenges • Ability to handle pressure and meet deadlines • Ability to develop and implement operational plans • Ability to coach and give feedback • Analytical abilities • Ability to recommend insightful business decisions • Meticulous attention to detail • Problem-solving skills • Excellent planning and organisational skills. Key Responsibilities The key focus is to lead a dept. of 30-50 people to meet its key objectives, standards and benchmarks, within the boundaries of a specific budget, whilst maintaining a healthy staff engagement and customer quality score. As the caretaker for the dept., the scope included but was not limited to: • Cold calling and existing customer base sales, managed on Genesys Dialer • Along with my line manager : a) understand and set appropriate key performance drivers in place that can be monitored and reported on an interval, daily, weekly a monthly basis at agent/team/dept. level. b) Align this to overall budget for the financial year. c) Build a staffing and headcount model to suit the business and staff needs. d)review and re-evaluate on a monthly basis e) recruit, train and maintain staffing compliment • Create scorecards appropriate for performance reviews at CSR and TL level • Sign off on all change controls relating the dept. relating to policies and procedures, systems, training model, workstations, building/printing/telephony costs etc. • Foster a positive team dynamic high work ethic • Weekly/Monthly report and review with the line manager • Dept. budget management • Providing executive management team and external vendors/partners with information by compiling various reports; interpreting statistical data, detailing departmental performance trends & progress in relation to business objectives. Manage a team of customer relationship managers. To reduce complaints Reduce credits by negotiation Agent trend reporting. Main purpose of the Job Outbound Call Centre Agent who, reporting to the Outbound Sales Team Manager, will be responsible for acquiring new customers through the Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB Connect products. Job Outputs • Achieve sales targets and objectives • Acquire new customers through outbound calls and converting it to sales • Up-sell existing customers from narrowband products to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB • Provide exceptional service and product knowledge on a variety of MWEB Connect products • Ensure efficiency with regards to telephony productivity • Ensure that quality assurance is maintained • Maintain quality assurance • Compile relevant documentation and ensure accurate completion • Ensure that resolution of customer queries are dealt with in relation to the sales process • Keep abreast with the latest technology and packages on offer via. Training and own research Skills and Competencies • Good telephone etiquette • Able to manage daily, weekly, monthly and yearly targets non-negotiable • Good time management and writing skills • Sales orientation • Attention to detail • Passionate about the internet and delivering the correct sales solution • Fluent in English and Afrikaans. Mweb IS

• What industry does Angela Jacobs Mweb currently work in?

  Angela Jacobs Mweb currently works in the
  Mweb IS

• What is Angela Jacobs Mweb's area of expertise?

  Angela Jacobs Mweb specializes in
  Job Outputs • Manage and maximise the achievement of sales targets and objectives through the outbound Sales Call Centre • Provide input into the development of the Sales Call Centre strategies, policies and procedures, as well as the implementation thereof • Ensure that leads, sales, conversion and contact rates as well as service level targets are achieved • Managing team of outbound sales agents • Ensure sales agents consistently make sales calls and meeting the daily, weekly and monthly calls and sales quota • Responsible for up-selling MWEB products, and acquiring new subscribers • Coaching your sales staff with regards to sales performance, customer service and telephone etiquette • Maintaining a standard of excellence in line with the core principles of MWEB • Responsible for all performance management and industrial relations matter pertaining to the management of your team • Continuously seek and implement improvements in the sales processes and procedures • Motivation of team • Develop, produce and deliver reports of the outbound performance • Present monthly portfolio performance to relevant stakeholders • Perform adhoc duties and requirements when required Skills and Competencies • Strong people management and relationship building skills • Performance management skills and able to maximize sales results • Ability to drive the achievement of targets • Self managed and proactive • An eloquent communicator, both written and verbal • An independent thinker- able to develop new solutions and overcome new challenges • Ability to handle pressure and meet deadlines • Ability to develop and implement operational plans • Ability to coach and give feedback • Analytical abilities • Ability to recommend insightful business decisions • Meticulous attention to detail • Problem-solving skills • Excellent planning and organisational skills. Key Responsibilities The key focus is to lead a dept. of 30-50 people to meet its key objectives, standards and benchmarks, within the boundaries of a specific budget, whilst maintaining a healthy staff engagement and customer quality score. As the caretaker for the dept., the scope included but was not limited to: • Cold calling and existing customer base sales, managed on Genesys Dialer • Along with my line manager : a) understand and set appropriate key performance drivers in place that can be monitored and reported on an interval, daily, weekly a monthly basis at agent/team/dept. level. b) Align this to overall budget for the financial year. c) Build a staffing and headcount model to suit the business and staff needs. d)review and re-evaluate on a monthly basis e) recruit, train and maintain staffing compliment • Create scorecards appropriate for performance reviews at CSR and TL level • Sign off on all change controls relating the dept. relating to policies and procedures, systems, training model, workstations, building/printing/telephony costs etc. • Foster a positive team dynamic high work ethic • Weekly/Monthly report and review with the line manager • Dept. budget management • Providing executive management team and external vendors/partners with information by compiling various reports; interpreting statistical data, detailing departmental performance trends & progress in relation to business objectives. Manage a team of customer relationship managers. To reduce complaints Reduce credits by negotiation Agent trend reporting. Main purpose of the Job Outbound Call Centre Agent who, reporting to the Outbound Sales Team Manager, will be responsible for acquiring new customers through the Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB Connect products. Job Outputs • Achieve sales targets and objectives • Acquire new customers through outbound calls and converting it to sales • Up-sell existing customers from narrowband products to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB • Provide exceptional service and product knowledge on a variety of MWEB Connect products • Ensure efficiency with regards to telephony productivity • Ensure that quality assurance is maintained • Maintain quality assurance • Compile relevant documentation and ensure accurate completion • Ensure that resolution of customer queries are dealt with in relation to the sales process • Keep abreast with the latest technology and packages on offer via. Training and own research Skills and Competencies • Good telephone etiquette • Able to manage daily, weekly, monthly and yearly targets non-negotiable • Good time management and writing skills • Sales orientation • Attention to detail • Passionate about the internet and delivering the correct sales solution • Fluent in English and Afrikaans.

• Which languages does Angela Jacobs Mweb speak? 

  Angela Jacobs Mweb speaks the following languages:
  No languages available.

• Which industries has Angela Jacobs Mweb previously worked in?   

  Angela Jacobs Mweb has prior experience in the following industries:
  Mweb IS , MWEB , MWEB , MWEB , MWEB , MWEB , Home Choice

• What is Angela Jacobs Mweb’s work experience?  

  Angela Jacobs Mweb has the following professional experience:
  Mweb IS , MWEB , MWEB , MWEB , MWEB , MWEB , Home Choice .

• How can I find Angela Jacobs Mweb on LinkedIn?  

  You can view Angela Jacobs Mweb’s
  LinkedIn profile at LinkedIn URL.

• What are Angela Jacobs Mweb’s work email addresses?  

  Angela Jacobs Mweb’s work email addresses are
  [email protected] .

• What company does Angela Jacobs Mweb work for?  

  Angela Jacobs Mweb works at
  Mweb IS